Question 1

What is a Mystery Scoop?

Accepted Answer

A Mystery Scoop is our signature surprise experience. We hand-pack each scoop with items from our large range of beauty, stationery, fidget, sensory, lifestyle and gift products — you only know how many scoops, not what's inside!

Question 2

Can I choose colours?

Accepted Answer

Yes! On every product page you can tell us your favourite colours, age, interests and any notes. We'll do our best to match your preferences when we pack your order.

Question 3

Are products refundable?

Accepted Answer

No. Because Betsy Mac products are personalised, hand-packed mystery experiences, all sales are non-refundable, non-returnable and non-exchangeable.

Question 4

What is a Lucky Ball?

Accepted Answer

A Lucky Ball is a bonus mystery reward item. Possible prizes include plush toys, blankets, aroma jewellery, handbags, night lights, crochet items, jewellery sets and home decor. They are automatically included with 3+ scoops and can be added to any scoop order.

Question 5

Can I order for boys?

Accepted Answer

Absolutely. Just let us know in the preferences notes on the product page and we'll customise the selection to suit.

Question 6

Can I include gift notes?

Accepted Answer

Yes. Use the Notes field on the product page (or the order notes at checkout) to add a personal message — we'll include it with your order.